Prairie beta access
Help with a purchase
If you paid but did not receive a code, your code does not open the purchased simulation, or you need to request a refund, contact us at hello@prairielabs.ai.
What to include
Send the Stripe receipt identifier, purchase email address, and simulation name. This lets us locate the order without asking you to disclose sensitive information.
Never email your payment-card number, provider credential, or activation code. An activation code is a bearer instrument: anyone who has it may use its remaining allowance.
Paid, but no code appeared
For a Prairie Beta Access Code, check the email address used at checkout, including the spam folder. Existing purchases may also have a private recovery page. If delivery is still missing, contact us with the Stripe receipt identifier so we can verify payment and provide a working code or a refund.
Refunds
You may request a refund within 14 days if the code has not been entered. Used-code sales are ordinarily final unless the service is defective, not as described, or applicable law requires another remedy.
A full refund revokes the code associated with the order. Read the complete Refund policy and Terms of sale before purchasing.
Entering a code
Open gensim.co, enter the activation code exactly as delivered, and continue to the simulation. Keep the original code private for support and recovery.